Information / FAQ

Questions and answers about planning your individual outdoor gas fire

  • PLANNING

    We support you in planning your outdoor fire.

  • REQUIREMENTS

    What would you like to have?

  • PAYMENT

    Foreign and new customers pay 100% in advance with a 3% discount.

  • INSTALLATION

    What would you like to have?

  • DELIVERY SHIPPING

    The delivery time or delivery date (outgoing for us) can be found on your order confirmation which you received by email.

  • REPAIR / MAINTENANCE

    The gas fire must be serviced by a specialist at regular intervals. The timing and extent of the maintenance also depends on how it is used. Your installer will advise you on this – we recommend that you service the gas fire once a year, especially for outdoor fires.

  • MAINTENANCE CONTRACT

    Especially for outdoor fires, we recommend that our gas fires be serviced annually by a specialist company.

  • MAINTENANCE

    Before each use, please check whether there are any leaves, snow or other objects on the gas fire and be sure to remove them before lighting the fire.

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